Test4 strive to deliver 100% customer satisfaction 100% of the time, we work extremely hard to ensure that your Food Sensitivity testing experience is as good as we can make it from beginning to end. Our terms and conditions are outlined below and we developed these with our customers in mind.

If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read the terms and conditions before completing the checkout process. If you have any questions then please get in touch on +44 (0) 8081 698993 or email us at help@test4.life with your questions.

Our Services:

When you purchase a Food Sensitivity test kit from the Test4 website, what you are purchasing is:

  • The kit that you complete at home
  • Postage from us to yourself
  • Postage for the sample back to the laboratory (UK only)

By placing an order on this website, you are accepting what we can guarantee and also accept that we are unable to guarantee factors beyond our control.

Dispatch Guarantee:

We will send your testing kit out the same day as we receive your order if we receive by 3pm Mondays through to Fridays, excluding bank holidays.

Change of Mind Guarantee:

Should you change you choose to cancel your order prior to us dispatching your test kit we can provide you with a full refund.

Returns Guarantee within 30 days:

If we have dispatched your kit, you can return it unused (using the supplied return envelope) within 30 days for a full refund if it is unused and undamaged. If it is incomplete, used or damaged in any way we may deduct a fee.

Returns Guarantee outside of 30 days:

If you wish to cancel your order after 30 days have passed from when the order is placed then we are unable to provide a refund. You may however, gift your kit to a friend, but they must make sure to fill out section 2 of the laboratory form when returning the sample.

Finger-Prick Try Again Guarantee:

If you are not successful in obtaining a viable finger prick sample (only 1 in 100 are unsuccessful) we will supply you with another test kit.

Expiry usage Guarantee:

Every test kit that we send out will have a ‘Kit Batch Expiry Date’, should you be unable to use the test kit immediately and the expiry date has passed, we may be able to issue replacement components. The expiry date can be found on the label on foil pouch.

What we cannot Guarantee:

There are a number of factors that we have no control over and hence cannot guarantee them.

Outbound Postage Times:

We cannot guarantee that your post will get to you on time. First class post by Royal Mail aims for next day delivery but can sometimes be 2-3 days, or more. Please call us if you are concerned about not receiving your kit.

Return Sample Postage:

The blood sample on the collection stick is stable for at least 3 weeks. You can therefore send the completed kit back to us at any time.

Laboratory Turnaround Time:

The target turnaround time for both the Test4 Full Food Sensitivity Test is just 3 working days in the UK. The turnaround times, as a guide, refer to the number of working days (not weekends and bank holidays) that it takes between your sample being received by the processing Laboratory and the results being released to you.

Please understand that as these turnaround times are a guide and results may fall inside the times stated. However, sometimes results will take longer than the stated times due to circumstances beyond our control such as mechanical breakdown of equipment or staff availability.

You agree to these terms and conditions upon ordering. If you have any questions, we are happy to help – please contact us. You can do that on +44 (0) 8081 698993 or via email at help@test4.life with your questions.